Legal Research

"Customer Feedback; an Important Tool for Success"

This post was written by Cheryl: "Ask a customer what they want from your company or service, and they will tell you. This morning I went to the hairdresser, and when I sat down, Shana asked me if I would like my hair trimmed. She didn't assume chopping off two inches of length would be right for me; instead she asked me what I wanted. It's not much different in most other businesses; companies can ask and then act on consumer answers. High ratings for customer satisfaction directly correlates to a happy, knowledgeable and friendly staff. Appreciate the staff, and collect the data to improve customer satisfaction..."

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Source: Service Untitled, 13 May 2010. © 2006-2010 Service Untitled Group, reproduced with permission of Douglas Hanna

Full post as published by Stark County Law Library Blawg on May 18, 2010 (boomark / email).