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Strike the Right Email Tone With 'ToneCheck'

By Bruce Carton

Did you ever receive an email from opposing counsel and think, "Who does this S.O.B. think he is, talking to me this way? Call off the settlement, it's ON now, sucker!" Meanwhile, the person you now believe to be an S.O.B. of the highest order thought he was just quickly wrapping things up. Avoiding misunderstandings based on the tone of your emails has always been challenging. Sometimes you spend three minutes on an email trying to convey a simple thought, but the recipient reads your words as hostile, threatening, irrational, happy or something else far different than you intended. Not anymore, though! Now, according to Lawyerist, you can cleanse your outgoing email of any false "tones" through ToneCheck. It flags phrases and sentences that look hostile or angry (outside your specified "Tone Tolerance,") and offers substitutes. It also flags lines that appear too "contented," e.g., overly cheerful when you are actually trying to strike a tougher tone. Check out the ToneCheck demo here.

Full post as published by Legal Blog Watch on July 26, 2010 (boomark / email).