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: Current AwarenessFinancial firms may pay extra for rudeness, warns Ombudsman - OUT-LAW.com
By sally
“Delays, rudeness and poor claims handling are grounds for ordering financial services firms to compensate customers, the Financial Ombudsman Service (FOS) has said. Payments can be ordered in addition to other remedies.”
OUT-LAW.com, 12th August 2008
Source: www.out-law.com

Full post as published by Current Awareness on August 13, 2008 (boomark / email).
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