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: Diary of a Criminal Solicitor

Can I Complain Please?

By Gavin

I attended at my local Police Station today to assist a Client who was attending at the Police Station on bail to be reinterviewed. As I was waiting for the Officer to collect my Client and myself I stood listening to a conversation that a member of the public was having with one of the Station's civilian station office staff.

The member of the public wanted to report a number of crimes. He said words to the effect of, "A person I work with has been defrauding a large number of companies out of thousands of pounds by using a false identity." The station officer replied, "Are you the victim?" The member of the public then explained that he felt it was his civic duty to report the matter to the Police, but no, he was not the victim.

The conversation then consisted of a five minute dialogue where the member of the public was told that because he was not the victim of the fraud he was not entitled to make a complaint, and that he should tell the victims of the fraud what was going on so that they could then decide whether or not to prosecute the matter. It was quite clear that the member of the public was unhappy with the advice as he repeatedly explained that he was a witness to several of the frauds and only wanted to help.

The member of the public was finally turned away, he walked past muttering, "Why do I bother to pay my council tax?" I did speak to the member of the public, as I knew him, and told him that if he did want to make the complaint he would be able to speak to someone that was interested in taking the complaint - he just needed to get past the barrier that the current station officer had created. He told me he would try again another time.I was somewhat surprised by the attitude of the station officer - they are the point of contact between the public and the police and she had given blatantly bad advice. The member of the public was entitled to make a complaint and the Police should have acted pro-actively in taking the information and then deciding what to do with that information when in possession of it.

The suggestion that only the victim could decide whether or not a prosecution should follow on from the complaint was completely wrong. I deal with many cases of domestic violence where the complainant withdraws their complaint but the prosecution continues on the say-so of the Crown Prosecution Service.It must be terribly demoralising for someone to make the effort to report a suspected crime to the Police to be told to go away. How would the station officer deal with a call from a member of the public who said, "I am witnessing a nasty assault, the man has just hit the other man round the head with a hammer?" Perhaps they might reply, "Sorry, sir. You are not the victim of an assault - perhaps you could get the victim to give us a call... What did you say? Well, when they get up off the floor out of their pool of blood could ask them to call us."

What this comes down to is sheer laziness on the part of the station officer.

Full post as published by Diary of a Criminal Solicitor on March 17, 2008 (boomark / email).