Arbitration & Mediation

Workplace Mediaton and Conflict Coaching

By Dina

You’ve heard me talk many times about unbunding your mediation skills to expand your practice and your income. It’s essential to think of yourself less as a mediator and more as a solution provider. That distinction is especially important if you want to practice in today’s workplace.

Members of my [link] Workplace Learning Circle function as curriculum designers, trainers, conflict coaches, facilitators and Ombuds in a variety of work settings where ‘they didn’t need’ mediation. Well, here’s your chance to find out more about conflict coaching, an emerging specialty in the field of mediation and alternative dispute resolution.

If you’re in the New England area, you can learn more by attending NE-ACR’s event,[ link] ADR Careers in Today’s Workplace on September 16, 2008. I’ll be moderating a panel of very successful practitioners who understand that there’s more to mediation than meets the eye. [link] For more info read this page

If you’re in my former home state, New York, you can attend an upcoming training held by the New York State Dispute Resolution Association. I’m a member so I got a heads up about the early bird pricing. Don’t miss out; Rita is one talented educator. Here’s the info:

Conflict Coaching in the Workplace
Building a Productive Workforce Through Effective Conflict Management

8:30AM ? 5:00PM
Plainview (9/9/08), Albany (9/10/08) and Rochester (9/11/08)

Presented by the New York State Dispute Resolution Association
Sponsored by Eastman Kodak Company and Consensus
Lead Trainer: Rita Callahan, Working It Out

Pending approval for 6 hours in recertification credits from HRCI for PHR, SPHR, GPHR

In this interactive session, participants will learn the benefits of conflict coaching and how its application adds to the success of an organization’s ability to manage conflict among employees in the workplace. Conflict coaching is a valuable conflict management method where trained staff or an outside consultant works with people one-on-one to improve their effectiveness in handling conflict and resolving disputes. This training is appropriate for practitioners seeking to add conflict coaching to their services or professionals, managers or supervisors interested in implementing this technique at their place of work.

Who Should Attend:
Managers, Human Resource and Employee Relations Professionals, Mediators, ADR and Conflict Management Practitioners

Build Core Skills:

• Define and understand conflict coaching
• Understand how disputes escalate
• Learn techniques for constructive engagement
• Observe a demonstration of coaching skills
• Identify Conflict Coaching core competencies
• Examine the next steps for implementing conflict coaching

Select from the following locations to view a detailed agenda and registration information

September 9, 2008 ? Plainview, NY
http://www.nysdra.org/calendar/calendar.aspx?action=details&eventid=67

September 10, 2008 ? Albany, NY
http://www.nysdra.org/calendar/calendar.aspx?action=details&eventid=68

September 11, 2008 ? Rochester, NY
http://www.nysdra.org/calendar/calendar.aspx?action=details&eventid=69

If you go, I’d appreciate a review. Thanks.

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Full post as published by Mediation Mensch on July 31, 2008 (boomark / email).