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Power of Apology Part II

By Kristina R Haymes

I recently posted about the power of an apology particularly when coupled with a multi-million dollar settlement as in the LA priest sex abuse scandal. Today I discovered another mediator’s blog, Christopher Annunziata of the CKA Mediation and Arbitration Blog, and his posts about the power of apology in mediation.  CKA blog pointed to an excellent article about apologies entitled The Art and Power of an Apology by Sarah Kellog published by the DC Bar.  Kellog distills the research on what makes a good apology: What Makes a Good Apology? Sociologists and psychologists say that vowing to do better, along with a certain amount of sacrifice on the part of the confessor, may be the secret to success of a great apology. It also may explain why in the midst of personal upheaval individuals may choose a meaningful apology over a cash settlement or a prison term for the offender...continue to full post

Full post as published by Mediation Marketing Tips on July 17, 2007 (boomark / email).