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Legal Writing

: Manage Your Writing

This week: Start tough (sometimes)

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Mark McCormack, in What They Still Don't Teach You in Harvard Business School, listed what he called the eight "toughest" messages to deliver:

  1. This is how you do it.
  2. I want to sell you. 
  3. I goofed. 
  4. I have some bad news for you. 
  5. You did a great job. 
  6. Dear Boss, you're wrong. 
  7. This is how you rate.  
McCormack continued, "I would read a memo that began with any one of these sentences."

This week, as you plan or revise your messages, think about their first sentences. Although you won't always want to start as directly as McCormack advised, you'll still want to think about that first impression you make.

 

Full post as published by Manage Your Writing on February 21, 2011 (boomark / email).

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