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In-House Counsel

: Law Department Management

Data from law firms about helpdesk support probably matches causes of law department calls

By Rees Morrison

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A company that provides help-desk support, Intelliteach, analyzed 600,000 helpdesk tickets from numerous law firms over a nine-month period. Graphically displayed in ILTA?s quarterly PeertoPeer, Dec. 2010 at 65, the categories where problems arose probably map well to the problems...

Full post as published by Law Department Management on February 02, 2011 (boomark / email).

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