Legal Research

"Creating an Exceptional Client Experience"

This post was written by Allison Shields: "In my last post, I talked about creating a client acquisition system. But business development does not end there.  Your retention is just the beginning. How you treat the client from your first consultation through your representation and beyond will not only determine whether the client is happy with your work and will pay your bills, but it will also dictate the way in which your client discusses your services with others, whether they return to you for legal services in the future, and whether they refer additional business to you.

A simply 'good' experience might create a satisfied client. But an exceptional client experience will create a client-evangelist who is essentially an unpaid marketer for your firm..."

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Source: Lawyerist.com, 5 November 2010. © 2007-2010 Lawyerist Media, LLC. Reproduced with permission of the site editor, Sam Glover.

Full post as published by Stark County Law Library Blawg on November 10, 2010 (boomark / email).