Legal Research

"CBA's Practice Link: Always Making Cents."

This post was written by Holden Oliver: "Clients don't care that you're smart--or that you're nice. So if you're stymied about what Client Service really is, see the Canadian Bar Association's Practice Link--generally light-years-ahead-of-us-Yanks--and particularly "Client Relations: Creating Loyalty in Your Best Clients", by Susan Van Dyke. The piece cites a Quebec-based study which found

personality (29%), proactivity (18%), and work management skills (16%) were the top three attributes respondents valued. It also found an "irreversible shift of legal services toward an advisory approach," supported with the following respondent comment:

"Clients are better informed and more demanding. When faced with equal ability, they will opt for a better understanding of their business situation and thoughtful proactivity based on innovative ideas..."

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Source: What About Clients? 8 November 2010. © 2005-2010 John Daniel Hull, reproduced with permission of the author.

Full post as published by Stark County Law Library Blawg on November 10, 2010 (boomark / email).