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: Legal Blog Watch

Thoughts on 'Rita?s Golden Rules for E-Mail'

By Bruce Carton

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Via a post yesterday on the Texas Lawyer's Work Matters blog I found an interesting list of ?Golden Rules for E-Mail." The 10-point list, created by Rita Gunther McGrath, offers several helpful suggestions about e-mail, some of which are highlighted below. My comments are in italics: 2. No e-mail should ever be longer than one screen of information. If it means scrolling down, you?re not being concise. [Agree. The size of a "screen" varies these days, of course, since some people use iPhones and BlackBerrys almost exclusively, but if your e-mail is busting out of an entire computer screen then you need to trim it down immediately]. 3. One subject per e-mail. When I?ve dealt with it, I want to delete it or file it and I can?t do that if your e-mail contains 10 action items, one of which is going to hang out there for six months. [Agree. In general, I find that people will respond and take the action you are seeking if you keep it simple. If it is a multi-part, complicated request, it often gets pushed to the "get around to it when I have more time to deal with this" pile.] 4. E-mail is...

Full post as published by Legal Blog Watch on September 16, 2010 (boomark / email).