Practice Management

According to The New York Times, Mac users who want to back up their e-mail archives have Rush Limbaugh to thank.

This raises two very interesting points.  First, contrary to the nuts-about-mac group, Macs do have problems, which they do not like to blabber on about.  Second, in order to get any kind of effective or immediate tech support, you have to have one of the largest nationally syndicated radio shows in the Nation.

?I?m a big Mac guy,? Mr. Limbaugh told his listeners on Feb. 12, recalling the recent purchase of six maxed-out Macintosh computers. But he had struggled with two new features: Time Machine, which stores backup copies of files, and Back to My Mac, which enables remote computer access.

More important, Mr. Limbaugh?s e-mail messagess were not being archived properly, a problem that was echoed by other users on message boards. After asking Apple repeatedly for help by phone, Mr. Limbaugh decided to make his plea directly to Mr. Jobs by radio.

?I know we don?t agree on anything,? Mr. Limbaugh chuckled, referencing Mr. Jobs?s endorsement of Al Gore. But someone at Apple was apparently listening: the company assigned an engineer to work with Mr. Limbaugh.

After two weeks, the snag was sorted out. For the record: they deleted the null mail folder and rebuilt the application?s internal directory via a terminal command.