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: Carolina Blawg

Problems with Westlaw, PDFs, & Internet Explorer

By Steven Melamut

There are two issues with explorer. First, users need to make sure they have upgraded explorer to the latest version. Older versions should work as long as they are newer than 5.6, but newer is better.

Second, IE blocks almost everything that is a pop-up (printing, second research windows, PDFs), so users will have to hold down the ctrl key while clicking on the PDF link to disable the popup blocker. If they let go of the ctrl key before they see the "open/save/cancel" window, then it won't work.

If it still isn't working, there may be security settings on the individual PC that are getting in the way. Users may call the academic line 800-850-WEST and have tech support walk them through a change in security settings.

Full post as published by Carolina Blawg on March 17, 2008 (boomark / email).