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Knowledge Management refocused

In the first in a number of posts, the BIALL Blogger (BB) has posed some tricky and not so tricky questions to individuals who are speaking at the BIALL Conference. First up is Harriet Creamer from Outer Circle whose session is called "Knowledge Management Refocused"

BB - First up can you describe what Outer Circle does in five words?

HC - We troubleshoot KM and L&D issues for professional services firms

BB - Why should BIALL members attend your session?

HC - I?ll be talking about using better knowledge management to enhance profitability and help firms operate successfully in an alternative billing environment: its really important that everyone who works in the knowledge management sphere understands this

BB - Many Law Librarians are uneasy about the prospect of outsourcing/off shoring, are they right to be concerned?

HC - I won?t be talking specifically about offshoring, but yes, law librarians and information professionals need to be prepared for this

BB - What role to Law Librarians/Information professionals have in the post recession/new KM world

HC - You?ll find out if you come to my session!

BB - Where do you feel Social Media/Web 2.0 applications fitting in the new KM world you describe in your session outline?

HC - They certainly have a place, though they?re not directly relevant to what I?m going to say.

BB - There has been a lot of discussion recently around "Librarians vs. Knowledge Managers" which discusses how Knowledge Managers might not be in the best position to manage Libraries what are your thoughts on this?

HC - Again, not directly relevant to my session, but an interesting question. I certainly think that there are some specifically library based skills which many knowledge managers don?t have, and which we forget at our peril.

BB - Finally, are you looking forward to presenting and have you attended a BIALL Conference before?

HC -Yes, and no!

Many thanks to Harriet for answering these questions I'm sure BIALL members will be interested in hearing more about what Harriet has to say in a few weeks time.

Full post as published by The BIALL Blog on May 27, 2010 (boomark / email).