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Intellectual Property Law

: OUT-LAW.com

Call centre operators must be more aware of disabled people's needs, says regulator

By Pinset Masons

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Businesses that use call centres to deal with the public must make sure that staff are trained in disability awareness and should overhaul their systems to make them more usable by people with disabilities, telecoms regulator Ofcom has said.

Full post as published by OUT-LAW.com on May 24, 2010 (boomark / email).

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