Practice Management

Emailed "thank you" notes are low and tacky; if you mean it, handwrite it.

By Dan Hull

A good thank-you--a real thank-you--means something. It is notable, memorable, important.

--Tom Chiarella, A Little Gratitude, Esquire Magazine, April 2007

In case your mother never told you, you're from central Utah or the Ozarks, or you were stoned all four years at Andover, let us remind you to never thank anyone for something truly important--a meeting, referral or a dinner--with anything but a prompt handwritten thank you note. Good stationery. We suggest Crane's or something better. And no excuses for not doing it; many, many business people and some lawyers with taste think that no written (typed is okay--but handwritten is better) thank you note means no class. Even if you are not convinced that thank you notes are noticed and appreciated (they are), pretend that WAC? knows more than you and do it anyway.

Full post as published by What About Clients? on March 07, 2008 (boomark / email).