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: Building RapportEverybody wants plain language but the banks?
The Government of Canada's Code of Conduct for Credit and Debit Card Markets has been reviewed by PAC. PAC is a coalition representing 250,000 Canadian merchants, co-chaired by the Retail Council of Canada (RCC) and the Canadian Council of Grocery Distributors (CCGD)
PAC's review and commentary is based on three key principles, one being:
- The need to provide clarity - for consumers and merchants
Among other issues, merchants want language that can be understood:- Merchants are asking for plain English language contracts, with
clearly defined terms...- Merchants are asking for full disclosure...
- "Fee changes" must be defined in plain language.
Full post as published by Building Rapport on January 19, 2010 (boomark / email).
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