Legal Research

What problems do you solve?

This graphic was associated with this post:

Solve a Problem - 7 Ways to Identify Reader Problems

I think this would be a great exercise for staff. Take a library activity like serving readers and ask staff to stand in the customer's shoes. What problem are they (the customer in concert wit the staff) trying to solve?

You should be able to facilitate some interesting insights....

Is it entertainment? boredom?
Are we dealing with life problems?
Is there an urge to learn?
Is fiction reading motivated differently than non-fiction?
and on and on...

Anyway, maybe this would make a nice staff day breakout.

Of course, then you ask what things you do and what stuff you have (webpages, programs, pathfiders, reviews, etc.) that support this process. Is anything missing? Can what you have be improved?

Are you using your Syndetics or ChiliFresh feeds to top advantage?

Stephen

Full post as published by Stephen's Lighthouse on April 24, 2009 (boomark / email).