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: Elusive Justice

Personal Soap Box: Insight Communications, Inc & the ?bundling? trap

By elusivejustice

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First of all, Insight is engaging in poor business practices in that they effectively punish people who become loyal customers. The second lesson then is that our reluctance to change is our enemy. The third lesson is that when a company gets large enough, they no longer have to reckon with the individual customer.

Full post as published by Elusive Justice on January 17, 2009 (boomark / email).

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