Legal Commentary

My now daily trip to the car dealer

By Patrick J. Lamb

  I took my dear old Lexus in for an oil change this morning.  Five minutes of check-in and out the door with a freshly washed car in less than an hour.  The McGrath Lexus dealership has remodeled itself, and the customer waiting area is one part luxury hotel, one part Starbucks.  Wireless Internet.  A cafe were coffee, pastries, fruit and newspapers were available for free, with ever-so-comfortable tables and chairs to sit and enjoy a bite.  The area immediately adjacent to it was a quiet sitting area with chairs I could live in.  Next to that, work desks and computers for those who need to work and next to that, an area to watch television, again with fantastic chairs.  I almost want to bring my car in for service every day, even though my car doesn't need service.

Lexus gets customer service.

Full post as published by In Search of Perfect Client Service on December 22, 2008 (boomark / email).