Practice Management

Love Men

By Dan Hull

Rule One: Represent Only Clients You "Like".

Client service is not about "being nice" to clients.

Start with the "right" clients: sophisticated users of legal services who appreciate you and yours. Note: if your firm has no client-centric ethos and employs soulless and/or untalented or uninspired lawyers who think lawyering is a job, or a dodge, read no further.

Most clients are--how shall we say this?..we do need to get this right--most clients are a miserable tortuous Gothic eternal burning nightmarish Hell, and at best a pain the ass, and they are not worth it.

Stick with large businesses with savvy GCs who love what they do, who get it, and who get what you do. There are lots of them. Get off your knees and find them. You better shop around. Below: loud please.

Full post as published by What About Clients? on December 05, 2008 (boomark / email).