Consumer Law

Elizabeth Warren on Business Week's NAF expose

By Deepak Gupta

Over the weekend, Brian posted about Business Week's new must-read investigative report on how the National Arbitration Forum stacks the deck against consumers.  Elizabeth Warren has just posted her thoughts on the article over at Talking Points Memo:

Whether you know it or not, you may have already lost your next dispute with your credit card company--even if they made the mistake and you can prove it.  . . .  The Business Week story is for everyone who thinks that, by and large, fairness will win out, for everyone who thinks that a big-name company would never deliberately take advantage of its customers, and for everyone who things that arbitration sounds like a low-cost, fair way to clear up problems.

(For more background on the subject, check out Public Citizen's statistical analysis of NAF cases.) 

Full post as published by CL&P Blog on June 11, 2008 (boomark / email).