Legal Commentary

Stories of Character

By Patrick J. Lamb

If you don't know this man, if you haven't heard his "last lecture," I urge you (when you have 76 minutes) to grab a box of tissues and watch it. 

In this picture, we're introduced to Sara Tucholsky (center) of Western Oregon University and Mallory Holtman (right) and Liz Wallace (left) of Central Washington University.  Sara hit her first home run in their game last Saturday--her first home run ever.  She missed first base and turned to go back to tag the base.  In doing so, she injured her knee and could not walk.  Under the rules, if any teammate touched her, she would be ruled out.  If she could not touch all the bases,  a pinch runner would be required and her hit would be ruled a single.

So what happened?  Holtman and Wallace confirmed with the umpire that there was no rule that prevented opposing players from aiding Tucholsky, and then picked her up and carried her around the bases, gently lowering her so she could touch each base.  Holtman and Wallace's team lost the game 4-2.

What do these two stories have to do with client service?  Nothing, really.  But there are lessons about character and honor in these stories.  And those two traits influence every aspect of our lives.  But more importantly, I just wanted people to feel good today, and these two stories surely have that effect.

Full post as published by In Search of Perfect Client Service on May 01, 2008 (boomark / email).