Consumer Protection Resources

Where to take complaints about products and services.

Selected Federal Agencies

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Many federal agencies have enforcement and/or complaint-handling duties for products and services used by the general public. Others act for the benefit of the public, but do not resolve individual consumer problems. Agencies also have fact sheets, booklets and other information which might be helpful in making purchase decisions and dealing with consumer problems. If you wish to access Federal agencies electronically, the web sites and/or e-mail addresses are listed for a number of them. TDD numbers for text telephones are also listed for individuals with speech or hearing impairments. To find the nearest local office, look in your telephone directory under "U.S. Government," usually in the blue pages. If you need help in deciding whom to contact with your consumer problem, check the index at the end of this book or call the Federal Information Center (FIC) toll free on 1-800-688-9889.

Architectural and Transportation Barriers Compliance Board (ACCESS Board)

1331 F Street, NW, Suite 1000

Washington, DC 20004-1111


Toll free: 1-800-872-2253

Fax: 202-272-5447

TDD: 202-272-5449; TDD/TTY toll free: 1-800-993-2822

E-mail: info@access-board.gov

Web site: www.access-board.gov

Centers for Disease Control

AIDS Hotline

Toll free: 1-800-342-AIDS (2437) (24 hrs.)

Toll free: 1-800-344-SIDA (7432) (for Spanish speaking)

TDD toll free: 1-800-243-7889 (Mon.-Fri., 10 a.m.-10 p.m.)

Web site: www.cdc.gov

Commission on Civil Rights

624 9th Street, NW

Washington, DC 20425

202-376-8513 (complaint referral in DC)

202-376-8128 (publications)

202-376-8312 (public affairs)

Toll free: 1-800-552-6843 (complaint referral outside DC)

TDD nationwide: 202-376-8116 (complaint referral)

Commodity Futures Trading Commission (CFTC)

Lafayette Center, 1155 21st Street, NW

Washington, DC 20581

202-418-5506 (complaints)

202-418-5080 (information)

202-418-5000 (general)

Fax: 202-418-5521 (general)

TDD: 202-418-5514 (complaints); 202-418-5515 (information)

Web site: www.cftc.gov

Consumer Product Safety Commission (CPSC)

Washington, DC 20207

Toll free: 1-800-638-CPSC (2772)

Fax on demand: 301-504-0051

TDD toll free: 1-800-638-8270 (Product Safety Hotline)

E-mail: info@cpsc.gov

Web site: www.cpsc.gov

Call the Product Safety Hotline to report a hazardous product or product-related injury weekdays from 8:30 a.m. to 5:00 p.m. Recorded messages on safety recommendations and product recalls are available 24 hours a day, 7 days a week.

Department of Agriculture (USDA)

Animal and Plant Health Inspection Service

Public Affairs

Department of Agriculture

4700 River Road, Unit 51

Riverdale, MD 20737


Fax: 301-734-5221

Web site: www.aphis.usda.gov

Center for Nutrition Policy and Promotion

Department of Agriculture

1120 20th Street, NW

Suite 200, North Lobby

Washington, DC 20036-3406


202-606-8000 (publication order line)

Fax: 202-208-2321

E-mail: cnpp-web@www.usda.gov

Web site: www.usda.gov/fcs/cnpp.htm

Cooperative State Research, Education, and Extension Service

Department of Agriculture

1400 Independence Avenue, SW

Room 3328-S

Washington, DC 20250


Fax: 202-690-0289

E-mail: webmaster@reeusda.gov

Web site: www.reeusda.gov

Or consult county or city government listings in your local telephone directory for the number of your local Cooperative Extension Service office.

Inspector General's Hotline

Office of the Inspector General

Department of Agriculture

P.O. Box 23399

Washington, DC 20026


Toll free: 1-800-424-9121

Meat and Poultry Hotline

Department of Agriculture

1400 Independence Avenue, SW

Room 2925-S

Washington, DC 20250

Toll free: 1-800-535-4555

Washington DC area: 202-720-3333

TDD/TTY: 1-800-256-7072

Web site: www.usda.gov/fsis

Office of Communications

Department of Agriculture

1400 Independence Avenue, SW

Room 506-A

Washington, DC 20250


Rural, Economic and Social Development

Department of Agriculture

1400 Independence Avenue, SW

Room 5037-S

Washington, DC 20250


Fax: 202-690-3162

E-mail: webmaster@rurdev.usda.gov

Web site: www.rurdev.usda.gov

Department of Commerce

Bureau of the Census

Customer Services

Washington, DC 20233


Fax: 301-457-4714

Office of Consumer Affairs

Department of Commerce

Room 5718

Washington, DC 20230


Fax: 202-482-6007

E-mail: Caffairs@doc.gov

National Institute of Standards and Technology

Office of Weights and Measures

Building 820, Room 223

Gaithersburg, MD 20899


Fax: 301-926-0647

E-mail: owm@nist.gov

Web site: www.nist.gov/owm

The Office of Weights and Measures of the National Institute of Standards and Technology promotes uniformity in U.S. weights and measures laws, regulations, and standards to achieve equity between buyers and sellers in the marketplace. OWM sponsors the National Conference on Weights and Measures and administers the National Type Evaluation Program.

Metric Program

Building 820, Room 306

Gaithersburg, MD 20899


Fax: 301-948-1416

E-mail: metric_prg.@nist.gov

Web site: www.nist.gov/metric

National Marine Fisheries Service

Inspection Services Division

Department of Commerce

National Oceanic and Atmospheric Administration

Silver Spring, MD 20910


Toll free: 1-800-422-2750 (voluntary fishery products inspection program)

Fax: 301-713-1081

Web site: seafood.ssp.nmfs.gov

Patent and Trademark Office

Department of Commerce

Crystal Park 2, Suite 0100

2121 Crystal Drive

Arlington, VA 22202


Fax: 703-308-5258

Web site: www.uspto.gov/

Department of Defense

National Committee for Employer Support of the Guard and Reserve

1555 Wilson Blvd., Suite 200

Arlington, VA 22209-2405


Toll free outside DC: 1-800-336-4590

Provides assistance with employer/employee problems for members of the Guard and Reserve and their employers. See page 124 for Family and Community Service Centers.

Department of Education

Toll-Free Information Phone Numbers


Use this phone number to obtain information on the Department of Education's programs and major initiatives; publications, videos, and other materials; directory assistance; and referrals to specialists or other experts.


Use this phone number to reach the National Library of Education to obtain information about education statistics, research, and publications published by the Office of Educational Research and Improvement.


Use this phone number to find out about the Educational Resources Information Center (ERIC) and the world's largest database of educational materials. Call to learn about new materials or receive referrals to other agencies.

1-800-4FEDAID (1-800-433-3243)

Use this phone number to receive information about how to apply for federal student aid. If the student has already filed a Free Application for Federal Student Aid, he or she can check the status of the application by calling (319) 337-5665. For Direct Loan toll-free services, including information about repayment options call:

Direct Loan Origination Center

Applicant Services: 1-800-557-7394

Consolidation: 1-800-557-7392

TDD: 1-800-555-7395

School Relations: 1-800-848-0978

National Clearinghouse for Bilingual Education (NCBE)

The George Washington University

1118 22nd Street, NW

Washington, DC 20037


Toll free outside D.C.: 1-800-321-NCBE (6223)


or 202-467-4283

E-mail: askncbe@ncbe.gwu.edu

Web site: www.ncbe.gwu.edu

NCBE is funded by the Office of Bilingual Education and Minority Languages Affairs (OBEMLA) to collect, analyze, synthesize and disseminate information related to the education of bilingually and culturally diverse students in the U.S.

Office of Intergovernmental and Interagency Affairs

Department of Education

600 Independence Avenue, SW

Room 6442

Washington, DC 20202


Fax: 202-401-8607

Office of Public Affairs

Department of Education

600 Independence Avenue, SW

Room 2200

Washington, DC 20202


Fax: 202-401-3130

Office of Special Education and Rehabilitative Services (OSERS)

Department of Education

330 C Street, SW

Room 3132

Washington, DC 20202-2524


TDD: 202-205-8241

Web site: www.ed.gov/offices/OSERS

Student Financial Assistance Information

Department of Education

Toll free: 1-800-4FED-AID (433-3243) (For general information on student loans, grants and scholarships available from the Department of Education.)

Toll free Default Line: 1-800-621-3115 (debt collection service)

Fax: 202-708-7970

Department of Energy

For information about conservation and renewable energy:

Energy Efficiency and Renewable Energy Clearinghouse

Department of Energy

P.O. Box 3048

Merrifield, VA 22116

Toll free: 1-800-363-3732

Toll free BBS: 1-800-273-2955

TDD toll free: 1-800-273-2957

E-mail: doe.erec@nciinc.com

Web site: www.eren.doe.gov

Office of State and Community Programs

Department of Energy

Washington, DC 20585


Fax: 202-586-0539

Office of Scientific and Technical Information

Department of Energy

P.O. Box 62

Oak Ridge, TN 37832

For inquiries about weatherization assistance:

Office of Energy Efficiency and Renewable Energy

Department of Energy

Washington, DC 20585


Fax: 202-586-1233

Department of Health and Human Services (HHS)

Web site: www.dhhs.gov

Child Abuse and Neglect Clearinghouse

703-385-7565 (8:30 a.m. - 5:30 p.m. M-F)

Toll free outside DC: 1-800-394-3366 (8:30 a.m. - 5:30 p.m. M-F)

Web site: www.calib.com/nccanch

Inspector General's Fraud Hotline

Toll free: 1-800-HHS-TIPS (447-8477)

Fax: 1-800-223-8164 (cover sheet required/10 page max.)

TTY toll free: 1-800-377-4950

Food and Drug Administration (FDA)

Department of Health an Human Services

5600 Fishers Lane, Room 1675

Rockville, MD 20857

Toll free: 1-888-463-6332 (10:00 a.m. to 4:00 p.m. ET, drugs and labeling)

Food and Drug Administration (FDA)

Food Safety and Applied Nutrition

Food and Drug Administration

Center for Food Safety and Applied Nutrition Hotline

202-205-4314 (noon to 4:00 p.m. ET)

Toll free: 1-800-332-4010 (10:00 a.m. to 4:00 p.m. ET)

Web site: www.fda.gov

Health Care Financing Administration (HCFA)

Center for Beneficiary Services

Department of Health and Human Services

7500 Security Boulevard

Baltimore, MD 21244-1850

Toll free: 1-800-638-6833 (This is a taped answering service; a specialist will return your call.)

Hill-Burton Free Hospital Care Hotline

Toll free in MD: 1-800-492-0359

Toll free outside MD: 1-800-638-0742 (1:30-3:00 p.m., M-F)

National Health Information Center

Department of Health and Human Services

P.O. Box 1133

Washington, DC 20013-1133

301-565-4167 (DC metro area)

Toll free: 1-800-336-4797

Fax: 301-984-4256

E-mail: nhicinfo@health.org

Web site: nhic-nt.health.org

National Cancer Institute

301-496-5583 (public information)

Toll free: 1-800-4-CANCER (422-6237) (publications)

National Runaway Switchboard

Toll free: 1-800-621-4000

Office of Child Support Enforcement

Department of Health and Human Services

370 L'Enfant Plaza, SW,

4th Floor East

Washington, DC 10447


Fax: 202-205-5927

Office of Civil Rights

Department of Health and Human Services

26 Federal Plaza

New York, NY 10278

Toll free: 1-800-368-1019

Fax: 212-264-3039

TTY: 212-264-2355

Office of Managed Care

Health Care Finance Administration

Department of Health and Human Services

7500 Security Blvd.

Baltimore, MD 21244


Toll free Medicare Hotline: 1-800-638-6833

Fax: 410-786-0192

President's Council on Physical Fitness and Sports

Department of Health and Human Services

HHH Building, Room 738H

200 Independence Avenue, SW

Washington, DC 20201


Fax: 202-690-5211

Department of Housing and Urban Development

Home Improvement Branch

Department of Housing and Urban Development

451 Seventh Street SW, Room 9272

Washington, DC 20410


Fax: 202-401-8951

E-mail: maurice_d_gulledge@hud.gov

Web site: www.hud.gov/hmimprov.html

Home Mortgage Insurance Division

Department of Housing and Urban Development

451 Seventh Street, SW

Room 9272

Washington, DC 20410


Inspector General's Fraud Hotline


Toll free outside DC: 1-800-347-3735

TDD toll free: 1-800-304-9597

Manufactured Housing & Standards Division

Office of Consumer & Regulatory Affairs

Department of Housing and Urban Development

451 Seventh Street, SW, Room 9156

Washington, DC 20410


Toll free: 1-800-927-2891

Fax: 202-708-4213

E-mail: mbs@hud.gov

The Manufactured Housing Program is a consumer protection program that regulates the construction of certain factory-built housing units called "manufactured homes" , formerly known as "mobile homes";. HUD works with 36 states to respond to consumer complaints.

Office of Affordable Housing Programs

Department of Housing and Urban Development

451 Seventh Street, SW, Room 7164

Washington, DC 20410


Office of Fair Housing and Equal Opportunity

Department of Housing and Urban Development

451 Seventh Street, SW, Room 5100

Washington, DC 20410


Toll free: 1-800-669-9777 (hotline complaints)

Real Estate Settlement Procedures Act Division

Department of Housing and Urban Development

451 Seventh Street, SW, Room 9146

Washington, DC 20410


Toll free: 1-800-217-6970 (Home Buyer Assistance)

E-mail: hsg-respa@hud.gov

Web site: www.hud.gov

Handles complaints and provides information regarding real estate loan transactions and borrower rights under the Real Estate Settlement Procedures Act (RESPA)

Department of the Interior

Bureau of Indian Affairs

Department of the Interior

1849 C Street, NW

Washington, DC 20240


Web site: www.doi.gov/bureau-indian-affairs.html

Bureau of Land Management

Department of the Interior

1849 C Street, NW

Washington, DC 20240


Fax: 202-452-5124

Web site: www.blm.gov

Fish and Wildlife Service

Department of the Interior

18th and C Streets, NW

Washington, DC 20240


Web site: www.fws.gov

Geological Survey

Department of the Interior

12201 Sunrise Valley Drive

Reston, VA 20192


Web site: www.usgs.gov

National Park Service

Department of the Interior

1849 C Street, NW

Washington, DC 20240

202-208-4747 (public affairs office)

Fax: 202-219-0190

Web site: www.nps.gov

Department of Justice

Americans With Disabilities Act (ADA) Information Line

Department of Justice

P.O. Box 66738

Washington, DC 20035-6738

Toll Free: 1-800-514-0301

TTY Toll Free: 1-800-514-0383

Web site: www.usdoj.gov/crt/ada/adahom1.htm

Antitrust Division

950 Pennsylvania Avenue, NW Room 3109

Washington, DC 20530


Fax: 202-616-2645

E-mail: antitrust@justice.usdoj.gov

Web site: www.usdoj.gov

Civil Rights Division

Department of Justice

950 Pennsylvania Avenue, NW

Washington, DC 20530


Fax: 202-514-0293

Division of Immigration and Naturalization Services (INS)

Department of Justice

425 I Street, NW

Washington, DC 20536


Toll free: 1-800-375-5283 (ask immigration)

Fax: 202-514-1776

TDD: 202-514-0139

Drug Enforcement Administration (DEA)

Department of Justice

Washington, DC 20537


Fax: 202-307-7335

Federal Bureau of Investigation (FBI)

Department of Justice

935 Pennsylvania Avenue, NW

Washington, DC 20535


Fax: 202-324-4705

Department of Labor

Office of Public Affairs

Department of Labor

200 Constitution Avenue, NW

Washington, DC 20210

202-219-7316 (general inquiries)

Web site: www.dol.gov

Employment and Training Administration

Department of Labor

200 Constitution Avenue, NW Room S-4206

Washington, DC 20210


Fax: 202-273-4793

Employment Standards Administration

Department of Labor

200 Constitution Avenue, NW Room S-1032

Washington, DC 20210


202-219-7316 (public affairs office)

Mine Safety and Health Administration

Department of Labor

Ballston Towers #3, 4015 Wilson Blvd.

Arlington, VA 22203


Toll free: 1-800-746-1554 (anonymous reporting of hazardous working conditions in mine area)

Web site: www.msha.gov

Occupational Safety and Health Administration (OSHA)

Office of Information and Consumer Affairs

Department of Labor

200 Constitution Avenue, NW

Washington, DC 20210


Fax: 202-219-4595

Web site: www.osha.gov

Veteran's Employment and Training Service

Office of the Assistant Secretary

Department of Labor

200 Constitution Avenue, NW

Washington, DC 20210


Fax: 202-219-7341

E-mail: gberg@dol.gov

Office of Labor Management Standards

Department of Labor

200 Constitution Avenue, NW

Washington, DC 20210


Fax: 202-219-6459

Pension and Welfare Benefits Administration

Office of Program Services

Department of Labor

Washington, DC 20210


Toll free: 1-800-998-7542 (publications hotline)

Women's Bureau

Department of Labor

200 Constitution Ave, NW

Washington, DC 20210


Toll free: 1-800-827-5335 (24 hours)

Fax: 202-219-5529

Web site: www.dol.gov/dol/wb/

The Women's Bureau covers work issues such as sexual harassment, pregnancy discrimination, family and medical leave, and dependent care (child and/or elder care) policies.

Department of State

Overseas Citizens Services

Department of State

Washington, DC 20520

202-647-5225 (emergencies and non-emergencies, Mon.-Fri., 8:15 a.m.-10 p.m.)

202-647-4000 (after hours emergencies, Sundays, holidays and ask for duty officer)

202-647-2688 (international child abduction; adoption of foreign children)

Fax: 202-647-3732

Web site: travel.state.gov

For help with emergencies and non-emergencies affecting private Americans abroad.

Passport Services

National Passport Information Center


Toll free: 1-888-362-8668 (for credit card users)

TDD/TTY: 1-900-225-7778

TDD Toll free: 1-888-498-3648

Web site: travel.state.gov

For information on U.S. passports, including the status of pending applications.

Visa Services

Department of State

Washington, DC 20520

202-663-1225 (8:30 a.m. - 5:00 p.m., M-F)

For information on U.S. visas for foreigners.

Department of Transportation (DOT)

Federal Aviation Administration

800 Independence Avenue, SW

Washington, DC 20591


Toll free: 1-800-FAA-SURE (322-7873) (consumer hotline, 8 am-4 p.m. EST, M-F)

Fax: 202-267-3505

Web site: www.faa.gov

Air Safety:

Federal Aviation Administration (ASY- 300)

Washington, DC 20591

DC metro area: 202-267-9532

Toll free outside DC metro area: 1-800-255-1111 (safety hotline)

Airline Service Complaints:

Federal Aviation Administration

Aviation Consumer Protection Division

Washington, DC 20590


Auto Safety Hotline and Fax-on-Demand Service:

National Highway Traffic Safety Administration (NHTSA)

400 7th Street, SW

Washington, DC 20590

202-366-0123 (safety hotline - DC metro area only)

Toll free outside DC: 1-800-424-9393 (safety hotline)

Fax: 202-366-3820

Web site: www.nhtsa.dot.gov

Boating Safety Classes:

Boat U.S. Foundation

880 S. Pickett Street

Alexandria, VA 22304


Toll free: 1-800-336-2628 (boat course hotline)

Fax: 703-461-2855

Oil & Chemical Spills & Hazardous Waste:

United States Coast Guard

National Response Center

2100 Second Street, SW

Washington, DC 20593

Toll free: 1-800-424-8802

Fax: 202-267-2165

Web site: www.nrc.uscg.mil

United States Coast Guard

Navigation Center

7323 Telegraph Road

Alexandria, VA 22315-3998


Toll free: 1-800-368-5647 (Customer Information line)

Railway Safety:

Federal Railroad Administration

Office of Safety (RRS)

400 Seventh Street, SW

Washington, DC 20590


Fax: 202-632-3700

Web site: www.dot.gov/dotinfo/fra/welcome.html

Department of the Treasury

Bureau of Alcohol, Tobacco and Firearms

Department of the Treasury

650 Massachusetts Avenue, NW

Washington, DC 20226


Fax: 202-927-7862

Web site: www.atf.treas.gov/

Bureau of Engraving and Printing

Office of External Relations

Department of the Treasury

14th and C Streets, SW, Room 109M

Washington, DC 20228


Fax: 202-874-3177

Web site: www.bep.treas.gov/

Bureau of the Public Debt

Public Affairs Officer

Office of the Commissioner

Department of Treasury

999 E Street, NW, Room 553

Washington, DC 20239


Web site: www.publicdebt.treas.gov

Comptroller of the Currency

Customer Assistance Group

1301 McKinney Street, Suite 3710

Houston, TX 77010

Toll free: 1-800-613-6743

Web site: www.occ.treas.gov/

Financial Management Service

Office of Legislative and Public Affairs

Department of the Treasury

Liberty Center 401, 14th Street, SW

Room 555

Washington, DC 20227


Web site: www.fms.treas.gov/

Internal Revenue Service (IRS)

Toll free: 1-800-829-1040 (information and problem resolution)

Toll free: 1-800-829-3676 (to order tax forms)

Web site: www.irs.ustreas.gov

Office of Thrift Supervision

Division of Consumer and Civil Rights

1700 G Street, NW

Washington, DC 20552



Toll free: 1-800-842-6929

Web site: www.ots.treas.gov/

The Office of Thrift Supervision handles complaints about Federal savings and loans and Federal savings banks.

United States Customs Service

1301 Constitution Avenue, NW

Washington, DC 20229


202-927-1350 (library and information center)

Fax: 202-927-1380

Web site: www.customs.ustreas.gov/

United States Mint

Customer Service Center,

10003 Derekwood Lane

Lanham, MD 20706


Web site: www.usmint.gov/

United States Savings Bonds Division

Department of Treasury

Office of Public Affairs

800 K Street, NW

Suite 800

Washington, DC 20226


Toll free: 1-800-4US-BOND (toll free recording)

Department of Veterans Affairs

Toll free: 1-800-827-1000

For information about VA medical care or benefits, write, call or visit your nearest VA facility.

For information about benefits:

Veterans Benefits Administration (20S5)

Department of Veterans Affairs

810 Vermont Avenue, NW

Washington, DC 20420


Toll free: 1-800-827-1000

Fax: 202-275-3591

Web site: www.va.gov

For information about medical care:

Veterans Health Administration (162)

Department of Veterans Affairs

810 Vermont Avenue, NW

Washington, DC 20420


For information about burials, headstones or markers, and presidential memorial certificates:

National Cemetery System (402B2)

Department of Veterans Affairs

810 Vermont Avenue, NW

Washington, DC 20420


Fax: 202-273-6698

For consumer information or general assistance:

Consumer Affairs Service (075B)

Department of Veterans Affairs

810 Vermont Avenue, NW

Washington, DC 20420


Environmental Protection Agency (EPA)

Energy Star. Program

Environmental Protection Agency

401 M Street

Washington, DC 20460

Toll free: 1-888-STAR-YES (1-888-782-7937)

E-mail: info@energystar.gov

Web site: www.energystar.gov

Energy Star.-labeled products, designated by this EPA program, use less energy than other products, save you money on utility bills, and help protect the environment.

General Information on Environmental Issues

303-312-6312 (Information Service Center Hotline)

Indoor Environments Division

Environmental Protection Agency

401 M Street

Washington, DC 20460


Toll free: 1-800-438-4318

Fax: 202-233-9652

E-mail: IAQINFO@aol.com

Web site: www.epa.gov/iaq/iaqxline.html

Informs consumers, government organizations and industry about indoor air quality awareness and risk reduction.

Inspector General's Fraud, Waste and Abuse Hotline

Environmental Protection Agency

401 M Street, SW, Mail Code 2441


Fax: 202-260-6976

Web site: www.epa.gov/

National Pesticide Telecommunications Network (NPTN)

Oregon State University

333 Weniger Hall

Corvalis, OR 97331-6502

Toll free: 1-800-858-7378 (United States, Puerto Rico, Virgin Islands)

Fax: 541-737-0761

E-mail: nptn@ace.orst.edu

Web site: ace.orst.edu/info/nptn

A service that provides objective, science-based information about a wide variety of pesticide-related subjects, including: pesticide products, recognition and management of pesticide poisonings, toxicology, environmental chemistry.

Public Liaison Division

Environmental Protection Agency

401 M Street, SW

Washington, DC 20460


Fax: 202-260-0130 or 202-401-8150

Web site: www.epa.gov

Public Information Center PIC (3406)

Environmental Protection Agency

401 M Street, SW (3404)

Washington, DC 20460

202-260-5922 (general information)

Fax: 202-260-6257

E-mail: public-access@epamail.epa.gov

Provides assistance in locating EPA and environmental information, including general interest, non-technical publications on a variety of environmental topics.

Resource Conservation and Recovery Act

RCRA, Superfund and EPCRA Hotline

Environmental Protection Agency

Washington, DC 20460

703-412-9810 (DC metro area)

Toll free outside DC: 1-800-424-9346

Fax: 703-412-3333

TDD toll free: 1-800-553-7672

E-mail: epahotline@bah.com

Web site: www.epa.gov

Safe Drinking Water Hotline

Environmental Protection Agency

401 M Street, SW

Washington, DC 20460

Toll free: 1-800-426-4791

Fax: 703-285-1101

E-mail: hotline-sdwa@epamail.epa.gov

Answers questions on the Safe Drinking Water Act, rules and regulations, and consumer questions.

Toxic Substances Control Act Assistance Information Service Hotlline (TSCA)

Environmental Protection Agency

401 M Street, SW

Washington, DC 20024


Fax: 202-554-5603

TDD: 202-554-0551

E-mail: tsca-hotline@email.epa.gov

Equal Employment Opportunity Commission

Office of Communications and Legislative Affairs

Equal Employment Opportunity Commission

1801 L Street, NW

Washington, DC 20507


Toll free outside DC area: 1-800-669-4000 (file-a-charge information)

Toll free: 1-800-669-3362 (publications)

TDD toll free: outside DC area: 1-800-669-6820 (file-a-charge


TDD toll free: 1-800-669-3302 (publications)

Federal Communications Commission (FCC)

General Information:

Public Service Division

Federal Communications Commission

1919 M Street, NW

Washington, DC 20554


Toll free: 1-888-CALL-FCC


Fax: 202-418-2841

TTY: 202-418-2555

E-mail: fccinfo@fcc.gov

Web site: www.fcc.gov

Complaints about telephone systems:

Common Carrier Bureau

Consumer Protection Division

Federal Communications Commission

2025 M Street, NW, Room 6202

Washington, DC 20554


Complaints about radio or television:

Mass Media Bureau

Enforcement Division

Federal Communications Commission

2025 M Street, NW

Washington, DC 20554


Cable service:

Federal Communications Commission

2033 M Street, NW

Washington, DC 20036


Informal Complaints & Public Inquiry Branch

Wireless Telecommunications Bureau

Federal Communications Commission

1270 Fairfield Road

Gettysburg, PA 17325-7245

Toll free: 1-888-CALL-FCC (225-5322)

Federal Deposit Insurance Corporation (FDIC)

Compliance and Consumer Affairs Division

Federal Deposit Insurance Corporation

550 17th St., NW

Washington, DC 20429

Toll free: 1-800-934-3342

TDD: 1-800-925-4618

E-mail: consumer@fdic.gov

Web site: www.fdic.gov

FDIC handles questions about deposit insurance coverage and complaints about FDIC-insured state banks which are not members of the Federal Reserve System.

Federal Emergency Management Agency

Federal Insurance Administration

Federal Emergency Management Agency

500 C Street, SW

Washington, DC 20472


Toll free: 1-800-638-6620

Fax: 800-742-3148

Web site: www.fema.gov

Office of Emergency Information and Media Affairs

Federal Emergency Management Agency

Fax: 202-646-4086

E-mail: eipa@fema.gov (general inquiries)

Web site: www.fema.gov/

Office of Inspector General

Federal Emergency Management Agency

Toll free: 1-800-323-8603 (Government Waste Hotline)

Web site: www.fema.gov/

Response and Recovery Directorate

Federal Emergency Management Agency

500 C Street, SW, Room 705

Washington, DC 20472


TDD toll free: 1-800-462-7585

Web site: www.fema.gov

Disaster victims living in presidentially-declared major disaster area can find out if they are eligible to apply for disaster assistance by calling: Toll free: 1-800-462-9029

U.S. Fire Administration

National Emergency Training Center (NETC)

16825 South Seton Avenue

Emmitsburg, MD 21727

301-447-1080 (National Fire Administration)

202-646-1286 (Emergency Management Institute)

Web site: www.usfa.fema.gov

Federal Maritime Commission

Office of Informal Inquiries and Complaints

800 North Capitol Street, NW

Washington, DC 20573


Fax: 202-523-0014

E-mail: josephf@fmc.gov

Web site: www.fmc.gov

Regulatory agency maintaining statutory authority over ocean carriers and certain other entities, operating in the waterborne foreign commerce of the United States. Our assistance is available to consumers engaged in disputes with transporting carriers as well as with cruise operators.

Federal Reserve System

The Board of Governors handles consumer complaints about state-chartered banks and trust companies which are members of the Federal Reserve System.

Board of Governors of the Federal Reserve System

Division of Consumer and Community Affairs

20th & C Street, NW

Washington, DC 20551

202-452-3693 (complaints only)

202-452-3204 (public affairs)

TDD: 202-452-3544

Federal Trade Commission

Consumer Response Center

6th Street & Pennsylvania Ave., NW

Washington, DC 20580

202 -FTC-HELP (382-4357)

TDD/TTY: 202-326-2502

Web site: www.ftc.gov

General Services Administration (GSA)

Business Service Centers

These centers provide practical information on contracting procedures for small businesses wishing to do business with GSA. Call 1-888-633-4472 for information on how to reach the center serving your area or access the GSA web site at www.gsa.gov/oed.

Consumer Information Center (CIC)

CIC publishes the free Consumer Information Catalog, which lists more than 200 free and low-cost Federal booklets on a wide variety of consumer topics, and maintains a one-stop federal consumer information web site at www.pueblo.gsa.gov . For more information, see page 1

Federal Information Center

(see page 2)

Federal Information Relay Service

(see page 133)

Surplus Federal Property Sales

GSA disposes of both personal property and real estate. GSA's Public

Buildings Service sells most surplus government real estate. For information, you may call 1-800-472-1313 or access the GSA web site at:


GSA's Federal Supply Service manages the disposition of surplus Federal personal property. Such property may be (1) donated to public agencies or qualified nonprofit organizations, or (2) sold to the general public. For more information, you may access the GSA/FSS web site at


Government Printing Office (GPO)

The Government Printing Office (GPO) sells many Government publications and subscriptions of interest to consumers. GPO accepts orders by mail, telephone, fax, and e-mail, and operates 24 bookstores nationwide. For a free catalog of new and popular titles, which includes a list of the Government bookstores, write to: Free Catalog, P.O. Box 37000,

Washington, DC 20013.

To order publications and subscriptions, write to:

Government Publications

Government Printing Office

P.O. Box 371954

Pittsburgh, PA 15250-7954


Fax: 202-512-2250

E-mail: orders@gpo.gov

Web site: www.access.gpo.gov

National Archives and Records Administration

8th and Pennsylvania Avenue, NW

Washington, DC 20408


Fax: 202-501-5244

National Archives and Records Administration

at College Park

8601 Adelphi Road

College Park, MD 20740-6001


E-mail: inquire@nara.gov

Web site: www.nara.gov

NARA is an independent Federal agency that helps preserve our nation's history by overseeing the management of all Federal records. NARA's mission is to provide ready access to essential evidence that documents the rights of American citizens, the actions of Federal officials, and the national experience.

Federal Register

800 N. Capital Street NW


700 Pennsylvania Ave. NW

Washington, DC 20408


Fax: 202-523-6866

Web site: www.access.gpo.gov/nara/index.html

National Council on Disability (NCD)

1331 F Street, NW, Suite 1050

Washington, DC 20004-1107


Fax: 202-272-2022

TDD: 202-272-2074

E-mail: mquigley@ncd.gov

Web site: www.ncd.gov

National Credit Union Administration

1775 Duke Street

Alexandria, VA 22314-3428


Web site: www.ncua.gov

The National Credit Union Share Insurance Fund provides Federal insurance for nearly 13,000 credit unions.

National Labor Relations Board

Office of the Executive Secretary

1099 14th Street, NW, Room 11600

Washington, DC 20570


Fax: 202-273-4270

Web site: www.nlrb.gov

Nuclear Regulatory Commission (NRC)

Office of Public Affairs

Washington, DC 20555-0001


Fax: 301-415-234

E-mail: opa@nrc.gov

Web site: www.nrc.gov

The NRC regulates the commercial use of nuclear materials and nuclear power in the U.S. to protect public health and safety.

Pension Benefit Guaranty Corporation

Customer Service Division

1200 K Street, NW

Washington, DC 20005-4026


Fax: 202-326-4146

TDD: 202-326-4179

Postal Rate Commission

Office of the Consumer Advocate

Postal Rate Commission

1333 H Street, NW, Suite 300

Washington, DC 20268


President's Committee on Employment of People with Disabilities

1331 F Street, NW, 3rd Floor

Washington, DC 20004-1107


Fax: 202-376-6219

TDD: 202-376-6205

Railroad Retirement Board

844 North Rush Street

Chicago, IL 60611-2092


Fax: 312-751-7154

TDD/TTY: 312-751-4701

E-mail: help@rrb.gov

Web site: www.rrb.gov

The Railroad Retirement Board is an independent agency in the executive branch of the Federal Government. The Board's primary function is to administer comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation's railroad workers and their families, under the Railroad Retirement and Railroad Unemployment Insurance Act. Securities and Exchange Commission (SEC)

Office of Investor Education and Assistance

450 Fifth Street, NW, Mail Stop 11-2

Washington, DC 20549

202-942-7040 (information and complaints)

Toll free: 1-800-SEC-0330 (for information and to order publications)

Fax: 202-942-9634 (information and complaints)

TDD: 202-628-9039

E-mail: help@sec.gov (information and complaints)

Web site: www.sec.gov

Small Business Administration (SBA)

Consumer Affairs

409 Third Street, SW

Washington, DC 20416


Toll free: 1-800-U-ASK-SBA (827-5722) (information)

Fax: 202-205-7064

Web site: www.sba.gov

Social Security Administration

The Social Security Administration provides retirement, survivors and disablity benefits, as well as, administers Supplemntal Security Income (SSI) payments.

To report Social Secruity or SSI fraud, call toll free: 1-800-269-0271

Office of Public Inquiries

6401 Security Blvd.

Baltimore, MD 21235

Toll free: 1-800-772-1213

Web site: www.ssa.gov

Surface Transportation Board (STB)

1925 K Street, NW

Washington, DC 20423-0001

Complaints about railroad rates and services:

Office of Compliance and Enforcement

202-565-1573 (compliance and enforcement)

Fax: 202-565-9011

General information:

Office of Public Service

202-565-1592 (general information)

Fax: 202-565-9016

Press Releases:

Office of Press Services

202-565-1596 (press releases)

Fax: 202-565-9016

U.S. Postal Service

If you experience difficulty when ordering merchandise or conducting business transactions through the mail, or suspect that you have been the victim of a mail fraud or misrepresentation scheme, contact your postmaster or local Postal Inspector.

Chief Postal Inspector

475 L'Enfant Plaza

Washington, DC 20260


Fax: 202-268-4365

Web site: www.usps.gov

For consumer convenience, all post offices and letter carriers have postage-free Consumer Service Cards available for reporting mail problems and submitting comments and suggestions. If the problem cannot be resolved using the Consumer Service Card or through direct contact with the local post office, write or call:

Consumer Advocate

475 L'Enfant Plaza

Washington, DC 20260


Fax: 202-268-2304

TDD: 202-268-2310

Web site: www.usps.gov

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