Cricket Communications ?Cricket EZ? Cellular Phones due to problems with 911 calls
Software problem causes audio problems
On May 20, 2008, Cricket Communications recalled about 285,000 ?Cricket EZ? Cellular Phones because a software problem causes problems with audio during 911 calls. When a call is connected to 911, the operator may not hear the caller, or the caller may not hear the 911 operator.
Cricket said it received two reports of audio problems when a consumer placed a 911 call.
The recalled ?Cricket EZ? Cellular Phone is black and silver bar-style, with ?Cricket? printed on top of the phone and above the display label. The model number ?CRKJ88BKIT? is printed on a label inside the battery compartment behind the battery.
Units with a model number that ends with a ?B,? units with a green dot on the inside label and units sold after March 2008 are not included in the recall.
Cricket stores and independent dealers nationwide sold the recalled ?Cricket EZ? Cellular Phone from February 2008 through March 2008 for about $90.
Consumers who own a recalled Cricket Communications cellular phone should immediately return it to Cricket for a free software repair. For more information, customers may contact Cricket at 866-441-1577, or visit the company?s website.
Source: ??Cricket EZ? Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls,? US Consumer Product Safety Commission Release #08-572, May 20, 2008.